Overview
Because all items are custom-embroidered and made-to-order, we have the right to refuse a refund for any reason including, but not limited to: limited inventory, condition of item, special promotions, etc.
To be eligible for a refund or return:
-Your item must be unused and in the same condition that you received it
-The request must be made within 30 days
-Proof of purchase is required
Refunds
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 30 days.
Late or missing refunds
-If you haven’t received a refund yet, first check your bank account again.
-Then contact your credit card company, it may take some time before your refund is officially posted.
-Next contact your bank. There is often some processing time before a refund is posted.
-If you’ve done all of this and you still have not received your refund yet, please contact us at highperformanceoh@gmail.com.
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Exchanges
We only replace items if they were defective or damaged at the point of purchase/receiving the item.
If you need to exchange an item for the same item in a different size, send us an email at highperformanceoh@gmail.com. Because all items are made-to-order, we cannot guarantee an exchange for a different size. However, we will do our best to accommodate your request.
Need help?
Contact us at highperformanceoh@gmail.com for questions related to refunds and returns.